Terms of Use

Terms of Use of the RTI Santorini Website and Online Store


The website RTI Santorini is the online store, which is the online presence of the company under the name “RTI Santorini”, Travel Agency, with VAT number 130390221 DOU Thiras . headquarters of the company, which will henceforth be called THE COMPANY, is located in Santorini Kamari- 84700by e-mail: info@rti-santorini.gr.

The specific online store (e-shop) offers all our customers, as well as all internet users, immediate information about the products offered by our company, about the materials it uses, their properties, as well as the possibility to make their purchases online by purchasing either one of the products already available on our website, or by placing special orders according to their preferences. 

The use of the online pages and services of rti-santorini by the visitor/user presupposes his unreserved agreement with the following terms of use, which apply to all the content included on the Company’s website.

The visitor/user must read these terms carefully before using the services of the website and if he does not agree with them in whole or in part, he must in any case not use the services and their content.  

The present and applicable terms are subject to change without notice, so we recommend that users check our website frequently for any changes to the applicable terms.

The continuation of the use of RTI Santorini even after any changes, means the unreserved, on behalf of the visitor / user, acceptance of these terms, without requiring any other action.

If there is any part of our website or these terms that you, as a visitor, do not understand, or if you have any questions about our products, please contact us by email info@rti-santorini.gr


Users of the RTI Santorini website agree that they will not use our Company’s website to send, post, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory or a violation of privacy someone elses. In addition, private individuals accept that the products they order through the RTI Santorini online store are intended for personal use.


Apart from the expressly mentioned exceptions (copyrights of third parties, partners and suppliers), all content of the website, including images, audio-visual material and texts, graphics, designs, photographs, texts, services and products provided are the intellectual property of RTI Santorini and are protected according to the relevant provisions of Greek law, European law and international conventions.

Any copying, reproduction, modification, resale or misleading the public about the actual provider of the website content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the Company.

The names, images, logos, distinctive features, texts and audiovisual material that represent our Company and/or its online store RTI Santorini as well as their products or services, are exclusive trademarks and distinctive features of our company and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the RTI Santorini website and in our Company’s online store should in no way be taken as a transfer or assignment of a license or right to use them.

 The use of the RTI Santorini website by any user/visitor does not imply the transfer of any access rights to any aspect of the RTI Santorini Services in source code form.


In order to carry out any transaction through our company’s RTI Santorini online store and to place orders for the company’s products, some personal information will be requested from the customer. When placing the order, the full name, the shipping address of the products, the billing address of the order (if it is different from the shipping address), the invoicing information (if payment by invoice has been selected), the a contact telephone number, your electronic address (e-mail) and in cases where the payment is made by credit card, the number, the expiry date of the card and the three-digit security code. Along with these details, when creating a user account, the access code to these services is also requested. The credit card details are not stored in the company’s storage media during the transaction, but are registered directly in a secure environment of the cooperating banking institution that has undertaken the routing of the cards.

The online store RTI Santorini operates in accordance with the current Greek and Community legislation and keeps your personal data securely for as long as you are registered in any service of RTI Santorini, which are deleted after the termination of the business relationship in any way.

Click here for details on the Privacy Policy here


RTI Santorini uses “cookies” technology to improve and facilitate your visit to its website. Cookies are sent to your computer and identify you as a specific user by storing your personal preferences and technical information. We use a) Permanent cookies (i.e. cookies remain on your computer until you delete them) b) Temporary cookies (i.e. cookies remain until you close your browser) and help you keep products in your shopping cart, without them being deleted every time you come out of it. The cookies themselves do not contain or reveal personal information. If you do not accept the use of cookies by RTI Santorini, you can change your browser settings so that it does not accept cookies (instructions on how to change the cookie settings in your browser can be found in the help section of the browser you are using ).

The cookies policy in detail here


The SSL (Secure Sockets Layer) protocol is today the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.

In addition, personal security is the password you give when you become a member of RTI Santorini. In order to present any of your personal information, you must first provide your username and password.

 For this reason, you must keep this information well so that it does not risk falling into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters.
Finally, let us remind you that the credit card details are not stored in the company’s storage media during the transaction, but are registered directly in a secure environment of the cooperating company that has undertaken the routing of the cards.

During the online payment, the user is transferred to an encrypted secure connection page with SSL protocol which belongs exclusively to the selected Piraeus bank, which fully undertakes the payment and notifies RTI Santorini when it is completed.

 All transactions you carry out through RTI Santorini are governed by International and European law, which regulates issues related to electronic commerce, as well as by the Greek Consumer Protection Law (Law 2251/1994), which regulates issues related to with distance sales.


The detailed characteristics and other details of the products sold are available and you can find them by following the search instructions listed in our online store and by clicking on the name of the corresponding product.


For the return policy please see it page.

Our company will provide you with all possible assistance to fulfill the terms of the warranty that accompanies your product, as a Supplier, at no cost to you. This is regardless of the out-of-warranty maintenance services, which we can provide you with the applicable charge on a case-by-case basis.

If a product is defective or you are not completely satisfied please contact our company directly by e-mail at info@rti-santorini.gr and title DEFECTIVE PRODUCT. The customer service department will record your problem and, if required, inform you of the product return procedure.

Our company has towards you all the obligations provided for in the Civil Code for the seller. Especially in the case of a defect in the product we sell you, you can (a) ask for its repair at no cost to you or its replacement with another, unless this is impossible or requires disproportionate costs (b) ask for a price reduction and (c) withdraw, unless it is an immaterial factual defect. The above obligations do not exist in case the defect has been caused by you, or by force majeure in a narrow or broad sense.

An independent authority that you can turn to for an out-of-court resolution of your dispute is the Consumer Advocate (144 Alexandras Ave., 114 71, Athens, tel. 2106460862).

 You also have the possibility of alternative resolution of consumer disputes that have arisen from contracts for the electronic sale of our products by using the AED entities registered in the Registry in accordance with the KYA 70330/2015. For the online link to the EU-wide electronic consumer dispute resolution platform (EDR platform) click here

You can place a valid order through the e-shop if you are legally competent in compliance with the articles of the Greek Civil Code, (as long as you have completed the eighteenth year of your age and you are not in judicial custody regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim a refund from the supervisor or guardian of any orders made by legally incompetent persons.



The prices listed on RTI Santorini include VAT. 24%.

To place an order in the RTI Santorini online store, you need:

acceptance of the terms of the sales contract and the terms of use, in particular the collection and where necessary the use of personal data.

PAYMENT METHODS – Here you can choose to pay by 1) Credit or Debit Card, 2) and PayPal

a) ePay

REVIEW & PAYMENT – In the penultimate step you will find the procedures for revising the order in terms of Shipping Details, Billing Details and Shipping Method. You can edit your Billing Details and Shipping Details. In this step you will be informed about the charge for the value of the products and the final payment price. To proceed to the next step you must necessarily accept the Terms of Use.

CHECKOUT – In the last step you complete your order. Depending on the payment method you choose, the corresponding form is displayed. To complete the order, you will enter the details according to the payment method. In the case of payment by Credit Card, you will go to the corresponding environment of the banking institution and in the case of bank deposit, you will be informed that your order has been completed. 
In the case of depositing to a bank account, your order will be on hold and will be executed when we confirm that the amount has been deposited. To facilitate the process, please send us the copy of the deposit, in which you should have stated the order number and your name, to the email address RTI Santorini If for any reason you cannot send us the receipt, please send us an e-mail with the deposit date, the deposit bank, the deposit number, the order number, your name and a contact phone number at the above email address, so that we can check and confirm these details and proceed with the order your.


The consumer through the website is informed by the company before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the payment method, the delivery date, the duration.
By sending the order form, the consumer receives an electronic copy of the order to the electronic address (e-mail) he/she has indicated when registering his order, which includes a detailed description of the goods ordered and a unique order code, with the which will be able to monitor the progress and development of his order.


For the convenience and service of all those who wish to buy from our Company’s online store, RTI Santorini has the following payment methods:

— Charge your credit or debit card. The card is charged on the day the product shipping process begins, except for products that are manufactured according to the consumer’s specifications or are clearly personalized, for which the credit card is charged immediately after your order is confirmed.

Our online store has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks. You are given the possibility to pay in interest-free installments based on the current commercial policy. By choosing the specific payment method, you will be transferred to the secure transaction environment of the cooperating Bank that has undertaken the routing of the cards, that is Piraeus Bank, where you will be asked for all your card details.

 It is important to mention a contact phone number and a valid e-mail address. In case your credit card is not approved by your bank, the company reserves the right to cancel your order.

— PayPal


 Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you via e-mail, so that you can inform us if you wish, under these conditions conditions, the completion of your order. Our Company bears no responsibility for any situation beyond its fault and will do everything humanly possible to serve you better.

RTI Santorini reserves the right to modify or renew the available products, sales prices and other terms and conditions of transactions. Our Company undertakes the obligation to update this text for any change or addition.


 The Code of Consumer Ethics for Electronic Commerce as formulated based on the Ministerial Decision of the Minister of Economy and Development in the Gazette of the Government of the Hellenic Republic (22/03/2017, Sheet No. 969), is published by our online store RTI Santorini and you can read it in its entirety by clicking here

  1. general provisions

Our Company may, at its sole discretion, immediately terminate any agreement with you under these terms at any time by notifying you and/or, if you have a login account, canceling your membership and account access your. Our Company may even suspend your use of its Services, without notice at any time, without having any liability towards you.

You hereby agree that your unauthorized use of its Services may result in irreparable damage to our Company and/or its licensors and partners, for which any monetary remedies would be insufficient. Accordingly, in the event of such unauthorized use, we and our licensors/affiliates (as applicable) shall have the right to seek, in addition to any other available remedies, immediate injunctive relief against you, prohibiting you from any further use of RTI Santorini Services

The invalidity or unenforceability of any provision (in whole or in part) of these terms will not affect the validity or enforceability of the remaining provisions (in whole or in part). All or part of any provision held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed to be deleted from these terms.

These terms apply to you personally. You may not assign these terms, in whole or in part, to any third party without our prior written consent.

These terms represent the entire agreement between us and you and supersede all and any prior terms, conditions, agreements and arrangements regarding your use of the RTI Santorini Services

We will act immediately if there are indications that any User Content violates these terms. In the event that you know or suspect that any illegal activities are taking place, or you know or suspect that works belonging to you have been infringed upon, please write to us at info@rti-santorini.gr, and mark your letter as the attention of our “Legal Counsel”.

Any failure by us to enforce any of these terms shall not constitute a waiver of them or of the right to enforce any of these terms at a later stage.

Any persons who are not parties to these terms shall have no right to enforce any provision of these terms.

Regardless of the country from which you access or use the RTI Santorini Services, to the extent permitted by law, these terms and your use of our website Services shall be governed by the laws of Greece and you shall be deemed to have submitted to the exclusive jurisdiction of the courts of Rhodes, Greece for the resolution of any disputes that may arise hereunder.


In case you need more information about info@rti-santorini.gr or have any suggestions on how our Company’s services can be improved, please contact us by email: info@rti-santorini.gr